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Shipping and Returns
Shipping Information
We want to ensure your experience is as seamless as possible. Here is what you need to know about our shipping process
Each product is available for pre-order. Expect a period of four weeks, followed by a delivery time of 2 to 5 days for delivery within France.
Processing Time : Orders are processed within 1-2 business days.
- Delivery Times : Standard shipping typically takes 3-5 business days within FRANCE AND EUROPE. Please note that international shipping may take longer depending on customs clearance.
International Shipping
For international orders, please be aware that additional customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Return Policy
If you are not completely satisfied, we gladly accept returns within 20 days of delivery.
- Items Eligible for Return : Items must be unworn, unwashed, and in their original condition with tags attached.
- How to Initiate a Return: Please contact our customer service team at service@een.earth to initiate your return. Provide your order number and reason for return.
- Return Shipping : Customers are responsible for return shipping costs
- Refunds : Once your return is received and inspected, we will issue a refund to your original method of payment within 5-7 business days. Please note that shipping fees are non-refundable.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different size or color, simply return the original item for a refund and place a new order online.
Contact Us
If you have any questions or concerns about our shipping and return policy, please don’t hesitate to reach out to our customer service team at service@een.earth